This Privacy Policy describes how Instant Casino may collect, use, store, and protect personal data in connection with the use of the platform and related services. The purpose of this policy is to transparently explain what data may be relevant, why it is processed, and what rights users may have under applicable law.
The platform may process various categories of information depending on how a user accesses services, uses an account, makes payments, requests support, or undergoes security checks.
What data may be processed
Identity and contact details
This may include name, date of birth, country of residence, phone number, email address, and other details necessary for account management, communication, or verification.
Account and profile data
This may include login information, username, preferences, verification status, communication settings, and other account-related data.
Usage data
This may include data on how the platform is used, such as pages visited, features accessed, times of use, click behavior, and general interaction data.
Device and technical data
This may include IP address, browser type, operating system, device type, language settings, log files, and security signals.
Transaction and payment data
If relevant to the services offered, the platform may process information about deposits, withdrawals, payment method, transaction amounts, transaction status, and related administrative data. Full payment card details are not necessarily stored by the platform itself if external payment service providers are used.
Support and communication data
When you contact support, messages, requests, complaints, feedback, and associated correspondence may be processed to handle your inquiry and improve service quality.
Purposes of data processing
Instant Casino may use personal data for purposes including:
creating and managing accounts;
verifying identity or age where necessary;
providing, maintaining, and improving services;
processing transactions where applicable;
securing systems, accounts, and users;
detecting and preventing fraud, abuse, or other unauthorized activities;
responding to inquiries and supporting users;
analyzing performance and usage trends;
complying with legal or administrative obligations;
managing marketing preferences, where permitted.
Legal bases for processing
Depending on the context, personal data processing may be based on:
the necessity to perform a contract or take steps prior to a contract;
compliance with a legal obligation;
legitimate interests, such as platform security, operational improvement, and fraud prevention;
consent, for example for certain marketing or cookie-related processing where required.
When processing is based on consent, it may generally be withdrawn for future processing.
Sharing of personal data
Personal data may be shared with carefully selected third parties when reasonably necessary for the operation of the platform. This may include:
hosting and infrastructure service providers;
payment processors or financial intermediaries, where relevant;
technical support and customer service tools;
analytics and security providers;
professional advisors, auditors, or legal service providers;
competent authorities when disclosure is legally required.
Such parties generally only receive access to data to the extent necessary for their specific role and based on appropriate contractual or organizational safeguards.
International transfers
When personal data are processed or accessible outside the Netherlands or the European Economic Area, Instant Casino may take appropriate measures to ensure an adequate level of protection. Such measures may include contractual safeguards, organizational controls, or other appropriate mechanisms permitted under applicable rules.
Retention Periods
Personal data are generally not kept longer than necessary for the purpose for which they were collected, unless a longer retention period is necessary or permitted by law, administration, dispute management, fraud prevention, or internal documentation obligations.
The exact retention period may depend on the type of data, the nature of the service, the duration of the customer relationship, and any applicable compliance obligations.
Security
Instant Casino may take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, misuse, or disclosure. These measures may include access restrictions, logging, security monitoring, encryption where appropriate, and internal procedures.
However, no system is entirely risk-free. Therefore, absolute security or uninterrupted protection cannot be guaranteed.
User privacy rights
Depending on applicable law, you may have rights regarding your personal data, including:
right of access;
right to correction of inaccurate or incomplete data;
right to erasure in certain circumstances;
right to restriction of processing where applicable;
right to object to certain processing;
right to data portability where legally applicable;
right to withdraw consent when processing is based on it.
A request may be reviewed in light of identification, legal obligations, and the technical feasibility of execution.
Marketing preferences
When you receive commercial messages, you can usually adjust your preferences through your account settings or by contacting support. Opting out of marketing communications typically does not affect necessary service or security messages.
Privacy requests and contact
For questions about this Privacy Policy or to exercise privacy rights, please contact us via:
Email: [email protected]
Phone: +31 20 808 47 26
Address: Keizersgracht 482, 1017 EG Amsterdam, Netherlands
Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in service, internal processes, or applicable law. The current version is effective from the date it is published. Users are advised to review the policy regularly to stay informed of relevant adjustments.